SaaS startups have become the darling of Venture Capital investors, especially in the Call Center industry. Over the past decade, software has proverbially “eaten the world” and SaaS companies have scaled to become unicorn corporations in staggering amounts of time.
In this article, we are examining 4 VC funded SaaS startups in the Call Center industry.
Leading brands' digital transformation of their customer experiences is being reimagined by FICX. FICX helps contemporary businesses to quickly digitize and automate CX experiences and deploy them wherever they engage customers as a pioneer and industry leader in no-code CX app creation and automation. By reducing friction in sales and service, modern businesses are able to save expenses, increase sales conversion, and maintain pleased consumers. To learn more, go to www.ficx.com. Since its founding in 2012, CallVU has helped top international companies in the banking, insurance, and telecom industries increase the value of their digital assets while enhancing operational effectiveness. Israel, the UK, and the United States are all where CallVU has operations. The business was recognized by Gartner in 2016 as a "Cool Vendor in CRM and Customer Support" and by CIO Magazine in 2017 as one of the "20 Most Promising Digital Experience Solution Providers."
Software provider MaestroQA provides customer service teams with quality control tools. It assists businesses in transforming their customer service division from one that is seen as an expense into one that stimulates development and fosters customer satisfaction. Additionally, the business provides a wide range of capabilities to enhance customer service, including tight security and compliance, workflow automation, customisable scorecards, agent dashboards, and interfaces with data warehouses. MaestorQA was established in 2013 and has its main office in New York, NY, in the US.
Ringover offers a voice-video-chat-SMS-call center communication solution for businesses. As per the company, it has been adopted by over 10,000 businesses that integrate with top CRM and Helpdesk tools to boost productivity.
Vernacular.ai is an AI-first SaaS company with the goal of putting an end to unpleasant contact center experiences. By automating contact center inquiries, we assist businesses in improving the customer experience through intelligent voice chats. Our Voice AI-powered call center automation technology, VIVA (Vernacular Intelligent Voice Assistant), aids businesses in streamlining contact center operations and enhancing customer experience and engagement. With the aid of our voice recognition engine and natural language understanding technology, you can now always have conversations that sound human and improve the efficiency of your self-service.