30 SaaS Startups in the Customer Service Industry

January 24, 2023

SaaS startups have become the darling of Venture Capital investors, especially in the Customer Service industry. Over the past decade, software has proverbially “eaten the world” and SaaS companies have scaled to become unicorn corporations in staggering amounts of time.

In this article, we are examining 30 VC funded SaaS startups in the Customer Service industry.

Acquire

Acquire is a centralized platform for consumer engagement that unifies all channels, tools, and means of connection. Utilizing a single, streamlined dashboard, teams through Acquire can rapidly reply to clients using live chat, chatbots, cobrowse, video and audio, email, SMS, and more.

Company details:
Founders:
Amrit Dhangal, Laduram Vishnoi
Founded:
2018
Based in:
San Francisco, California, United States
Website:
Acquire
Industries:
Customer Service, Marketing, Messaging, SaaS, Sales, Software
Latest funding:
$45,000,000
Series B
21 March 2021
Total funding:
$56,800,000
Investors
Tiger Global Management, S28 Capital, Fathom Capital, Base10 Partners, Quentin Nickmans

AfterShip

With the help of AfterShip, e-commerce companies can expand and give their consumers the greatest possible purchasing experiences. To assist organizations with sales, marketing, order management, and shipping tracking, the platform provides a number of automated capabilities. The platform links the world's e-commerce infrastructure, enabling buying and selling for anyone, anywhere. More than 100,000 companies worldwide rely on AfterShip, including renowned e-commerce giants like Amazon, eBay, Wish, and Etsy as well as well-known names like Microsoft, Dell, HP, and many more.

Company details:
Founders:
Andrew Chan, Dante Tsang, Teddy Chan
Founded:
2012
Based in:
Tsuen Wan, New Territories, Hong Kong
Website:
AfterShip
Industries:
Customer Service, E-Commerce, SaaS, Shipping
Latest funding:
$66,000,000
Series B
22 April 2021
Total funding:
$69,000,000
Investors
Tiger Global Management, GL Ventures, IDG-Accel China Growth Fund, 10Fund, Business Switch Pty Ltd

Chatwoot

An open-source, independently hosted consumer interaction suite is called Chatwoot. You can monitor and manage your customer data with Chatwoot, contact with them through their preferred channel, and re-engage them depending on their profile.

Company details:
Founders:
Nithin David Thomas, Pranav Raj S, Sojan V Jose
Founded:
2020
Based in:
Dover, Delaware, United States
Website:
Chatwoot
Industries:
CRM, Customer Service, Marketing, Open Source, SaaS, Software
Latest funding:
$1,600,000
Seed
9 September 2021
Total funding:
$1,600,000
Investors
Y Combinator, Hack VC, Goat Capital, Uncorrelated Ventures

Commune

Three University of Tokyo graduates created Commune Inc. in 2018. In San Mateo, it launched its US office in 2022. Launched in early 2019, Commune is a customer success community platform that connects businesses and customers.

Company details:
Founders:
Akihiro Yamamoto, Shota Hashimoto, Yuya Takada
Founded:
2018
Based in:
San Mateo, California, United States
Website:
Commune
Industries:
Communities, Content, CRM, Customer Service, Marketing, SaaS, Software
Latest funding:
$16,000,000
Series A
15 September 2021
Total funding:
$20,731,982
Investors
DNX Ventures, JAFCO, Z Venture Capital, UB Ventures

Dixa

Dixa is The Customer Friendship Platform that, by combining all customer data and communication channels into one platform, enables companies to improve customer relationships and do away with poor customer service. As a consequence, clients receive faster assistance from agents and more insightful dialogues, which improves the customer experience overall. The real-time discussions between brands and their consumers may be supported by Dixa's conversational customer engagement software across email, phone, chat, and messaging. Dixa was established in 2015 by Krisztian Tabori, Jakob Nederby Nielsen, Jacob Vous Petersen, and Mads Fosselius. It is headquartered in Copenhagen, Denmark.

Company details:
Founders:
Jacob Vous Petersen, Jakob Nederby Nielsen, Krisztian Tabori, Mads Fosselius
Founded:
2015
Based in:
Copenhagen, Hovedstaden, Denmark
Website:
Dixa
Industries:
Artificial Intelligence, CRM, Customer Service, Enterprise Software, SaaS
Latest funding:
$105,000,000
Series C
28 July 2021
Total funding:
$157,889,967
Investors
Project A Ventures, General Atlantic, Notion Capital, Seed Capital, Preben Damgaard

EasySend

Banks and insurance businesses may use EasySend to swiftly transform paper forms and cumbersome PDFs into digital journeys. EasySend is a no-code platform for creating and improving digital customer journeys that is specifically designed to meet the special needs of international financial institutions and insurance providers. Any banking or insurance use case is supported by the EasySend platform with pre-built components, including end-to-end digital mortgage loans, policy renewals, claims, and user onboarding. EasySend's powerful analytics and optimization engine equips its users to fully understand complicated digital workflows, identify churn-causing issues, streamline procedures, and increase income. Its clever eForms seamlessly interact with any third-party service, including out-of-the-box integration with top CRMs like Salesforce and Microsoft Dynamics, as well as legacy and core banking systems. Since its founding in 2016, EasySend has served over forty enterprise customers, including top financial institutions and insurance companies in the US, Germany, DACH, UK, Japan, and Israel. The company's solution has been adopted by over 90% of the Israeli financial and insurance markets and is quickly growing on a global scale.

Company details:
Founders:
Eran Shirazi, Omer Shirazi, Tal Daskal
Founded:
2016
Based in:
Tel Aviv, Tel Aviv, Israel
Website:
EasySend
Industries:
Customer Service, Document Management, Finance, Financial Services, FinTech, Insurance, InsurTech, Internet, SaaS, Software
Latest funding:
$50,500,000
Series B
16 November 2021
Total funding:
$71,500,000
Investors
Silicon Valley Bank, Vertex Ventures, Oak HC/FT, SAP.iO, F10

eBanqo

An firm may automate client-facing services and hasten the settlement of consumer complaints with the aid of eBanqo, a customer interaction SaaS provider. It enables businesses to offer their services across all of the digital channels that their clients utilize, including webchat, in-app chat, social media, USSD, and SMS, fostering connectedness and speedy problem-solving. Businesses utilizing eBanqo's platform offer a consistent, tailored engagement across all digital platforms thanks to the most recent AI technology, which encourages repeat business and strong brand affinity. While offering automated customer assistance, self-service, problem solving, and multi-channel live chat on several messaging platforms, eBanqo significantly reduces costs.

Company details:
Founders:
Charles Ifedi
Founded:
2019
Based in:
Atlanta, Georgia, United States
Website:
eBanqo
Industries:
Artificial Intelligence, Customer Service, Human Computer Interaction, SaaS, Software
Latest funding:
$1,100,000
Seed
15 July 2021
Total funding:
$1,850,000
Investors
Ventures Platform, EchoVC Partners, Beta.Ventures

FICX

Leading brands' digital transformation of their customer experiences is being reimagined by FICX. FICX helps contemporary businesses to quickly digitize and automate CX experiences and deploy them wherever they engage customers as a pioneer and industry leader in no-code CX app creation and automation. By reducing friction in sales and service, modern businesses are able to save expenses, increase sales conversion, and maintain pleased consumers. To learn more, go to www.ficx.com. Since its founding in 2012, CallVU has helped top international companies in the banking, insurance, and telecom industries increase the value of their digital assets while enhancing operational effectiveness. Israel, the UK, and the United States are all where CallVU has operations. The business was recognized by Gartner in 2016 as a "Cool Vendor in CRM and Customer Support" and by CIO Magazine in 2017 as one of the "20 Most Promising Digital Experience Solution Providers."

Company details:
Founders:
Doron Rotsztein, Ori Faran, Roee Halfon, Ziv Orr
Founded:
2012
Based in:
Tel Aviv, Tel Aviv, Israel
Website:
FICX
Industries:
Call Center, Collaboration, Customer Service, Data Visualization, InsurTech, SaaS, Software
Latest funding:
$8,000,000
Series B
17 August 2021
Total funding:
$16,000,000
Investors
PRYTEK, Global Fintech Solutions, NICE Systems, NAventures, AmTrust Financial Services

Forethought

Forethought, a top generative AI for automating customer service to increase productivity and efficiency, was introduced in 2018. The products from Forethought enable seamless customer experiences by incorporating generative AI, powered by Large Language Models (LLMs), at each stage of the customer support journey: instantly resolving frequent cases, predicting and prioritizing cases, and providing agents with pertinent knowledge—all from one platform.

Company details:
Founders:
Colm Doyle, Deon Nicholas, Sami Ghoche
Founded:
2017
Based in:
San Francisco, California, United States
Website:
Forethought
Industries:
Artificial Intelligence, Customer Service, Enterprise Software, Machine Learning, SaaS
Latest funding:
$65,000,000
Series C
15 December 2021
Total funding:
$92,000,000
Investors
Village Global, Collaborative Fund, New Enterprise Associates, 8VC, South Park Commons

Hi Platform

Hi Platform is a service platform that helps businesses to improve their client interactions. The business is headquartered in Blumenau, Santa Catarina, Brazil, and was established in 2017.

Company details:
Founders:
Alexandre Bernardoni, Marcelo Pugliesi, Mauricio Brentano, Ricardo Heidorn
Founded:
2017
Based in:
São Paulo, Sao Paulo, Brazil
Website:
Hi Platform
Industries:
CRM, Customer Service, Enterprise Software, SaaS, Social CRM, Social Media, Ticketing, Virtual Assistant
Latest funding:
$6,430,159
Series A
30 September 2021
Total funding:
$6,430,159
Investors
CVENTURES, XMS Capital Partners

Joyowo.com

A platform for online human resources services is called Joyowo.com. The business offers complete social insurance services to businesses, including online establishment of social insurance and provident fund accounts, online payments for social insurance, tracking, inquiries, transfers, consulting, and more.

Company details:
Founders:
Guo Wei
Founded:
2014
Based in:
Hangzhou, Zhejiang, China
Website:
Joyowo.com
Industries:
Business Development, Customer Service, Human Resources, SaaS
Latest funding:
$26,592,832
Series C
8 November 2021
Total funding:
$53,231,927
Investors
Sequoia Capital China, Meridian Capital, Greenwoods Asset Management, Tsing Ventures, Qingkong Ginkgo

Kaizo

Kaizo creates a platform for performance management for customer service teams. The performance measures for assistance are transformed using gamification and AI. Kaizo offers resources to enhance team performance, operational effectiveness, and staff retention. It is totally integrated with Zendesk and will eventually be accessible through the Zendesk marketplace and other CRM solutions. Dominik Blattner and Christoph Auer-Welsbach launched Kaizo with the intention of actively assisting people in attaining their objectives and making a difference in their organizations.

Company details:
Founders:
Christoph Auer-Welsbach, Dominik Blattner
Founded:
2018
Based in:
Amsterdam, Noord-Holland, The Netherlands
Website:
Kaizo
Industries:
Artificial Intelligence, Customer Service, Gamification, Machine Learning, SaaS
Latest funding:
$4,000,000
Seed
15 June 2021
Total funding:
$7,000,000
Investors
Partech, Gradient Ventures, Chris Murphy, Fortino Capital, Daniel Gebler

MaestroQA

Software provider MaestroQA provides customer service teams with quality control tools. It assists businesses in transforming their customer service division from one that is seen as an expense into one that stimulates development and fosters customer satisfaction. Additionally, the business provides a wide range of capabilities to enhance customer service, including tight security and compliance, workflow automation, customisable scorecards, agent dashboards, and interfaces with data warehouses. MaestorQA was established in 2013 and has its main office in New York, NY, in the US.

Company details:
Founders:
Harrison Hunter, Vasu Prathipati
Founded:
2013
Based in:
New York, New York, United States
Website:
MaestroQA
Industries:
Call Center, Customer Service, SaaS, Software
Latest funding:
$25,000,000
Series A
29 September 2021
Total funding:
$31,499,992
Investors
Tokyo Black, Eniac Ventures, Foundation Capital, Dorm Room Fund, Crosslink Capital

Netomi

AI-first consumer experiences created for the relationship economy are offered by Netomi. 80% of typical customer service enquiries are automatically resolved by Netomi's AI-powered virtual agents, which decrease response times, boost customer happiness and improve support quality while cutting costs. The unique, no-code technology supports more than 100 languages and functions across messaging, chat, email, and phone. With headquarters in San Mateo, Netomi also maintains operations in India, Toronto, and New York.

Company details:
Founders:
Puneet Mehta
Founded:
2015
Based in:
San Francisco, California, United States
Website:
Netomi
Industries:
Artificial Intelligence, Customer Service, Digital Marketing, Enterprise Software, Machine Learning, SaaS, Software
Latest funding:
$30,000,000
Series B
17 November 2021
Total funding:
$52,000,000
Investors
Y Combinator, Index Ventures, BoxGroup, Fin Capital, Salesforce Ventures

Oak

A straightforward cloud-based software program called Oak was developed to improve employee satisfaction and assist companies in getting the most from their workforces. Businesses and organizations wishing to connect their workers utilize Oak across several sectors. They collaborate with some of the top brands in the world to assist them in achieving unprecedented levels of worker engagement and business connectedness. Oak's workplace collaboration software has provided its clients with the resources they need to bring their teams together and operate more effectively as a unit, including Five Guys, Aldi, ITV, and River Island.

Company details:
Founders:
Ajay Sood
Founded:
1994
Based in:
Newcastle Upon Tyne, Newcastle upon Tyne, United Kingdom
Website:
Oak
Industries:
Customer Service, Human Resources, SaaS, Software
Latest funding:
$10,211,798
Series A
7 July 2021
Total funding:
$12,959,647
Investors
Northstar Ventures, Maven Capital Partners

Opiniion

Property management firms may use Opiniion, an automated application, to gather genuine real-time input from residents. With the use of the application, they may poll current and former inhabitants, gather additional online evaluations, and quickly pinpoint any major problems with a certain home. Opiniion can assist increase retention and income by putting a strong emphasis on the resident experience. Opinion helps businesses to obtain insightful client feedback. Additionally, it enables them to resolve disputes and address complaints from clients.

Company details:
Founders:
Alex Bennett, Devin Shurtleff, Justin Bingham, Morgan Dailey
Founded:
2017
Based in:
Lindon, Utah, United States
Website:
Opiniion
Industries:
Analytics, Consumer Reviews, Customer Service, Property Management, Real Estate, Reputation, SaaS, Software
Latest funding:
$3,000,000
Series A
1 January 2021
Total funding:
$5,750,000
Investors
RET Ventures, Tamarak Capital, BitWealth, AIM Ventura Capital, Scott Frazier

PayTic

PayTic enables payments issuers to manage their card programs by providing dedicated back-office solutions that streamline the end-to-end operations in customer support, chargebacks, fraud, AML, reporting, and reconciliation. Our proprietary solutions are unique in automating and centralizing the program management processes, regardless of the number of processors and the payment networks involved in the payments products. We impact payments providers by eliminating the defragmented and manual processes and replacing them with a SaaS platform that increases proactivity, mitigates risks, and delivers value. It reduces the burn rate to near 0 in operational costs and offers an unprecedented competitive advantage. PayTic is introducing the Zero Ops model in managing payments.

Company details:
Founders:
Imad Boumahdi
Founded:
2020
Based in:
Charlottetown, Prince Edward Island, Canada
Website:
PayTic
Industries:
Compliance, Customer Service, Financial Services, FinTech, Payments, Productivity Tools, SaaS
Latest funding:
$2,950,000
Seed
4 May 2022
Total funding:
$2,950,000
Investors
Concrete Ventures, Outlierz Ventures, Build Ventures, Island Capital Partners

Planhat

Planhat is a customer platform built to give insights, manage workflow and drive customer experience. Planhat is helping hundreds of modern technology companies worldwide center their business around their customers in order to maximize customer success and customer lifetime value. Built for everyone from the CSM to the C-Suite, the platform allows you to unify your customer data, to set goals and ideal outcomes, and to enhance the customer journey with features like playbooks, automation and collaboration. The company was founded in Stockholm, Sweden in 2014 and has a team of 100+ people across Europe, North America, South America, and APAC. Read more at www.planhat.com.

Company details:
Founders:
Kaveh Rostampor, Niklas Skog
Founded:
2015
Based in:
Stockholm, Stockholms Lan, Sweden
Website:
Planhat
Industries:
Analytics, B2B, CRM, Customer Service, Enterprise Software, Information Technology, SaaS
Latest funding:
$50,000,000
Series A
21 April 2022
Total funding:
$50,000,000
Investors
Sprints, Elephant

Playvox

Playvox's powerfully simple workforce engagement management (WEM) solutions transform customer care. We deeply understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating solutions that help our customers unlock the full potential in every employee and every interaction. Playvox powers the world's fastest-growing brands. Our agent-empowering suite of workforce management, quality assurance, performance, learning, customer AI, and gamification lives seamlessly in the modern support operations ecosystem with platforms like Amazon Connect, Salesforce, Slack, ServiceNow, and Zendesk.

Company details:
Founders:
Oscar Giraldo
Founded:
2012
Based in:
Sunnyvale, California, United States
Website:
Playvox
Industries:
Application Performance Management, Customer Service, Enterprise Software, Quality Assurance, SaaS, Software
Latest funding:
$25,000,000
Series B
27 January 2021
Total funding:
$34,000,000
Investors
Alchemist Accelerator, Five Elms Capital, FCP Emprendimiento e Innovación SP

Rocketlane

Rocketlane is creating an integrated workspace so that users may work together on onboarding initiatives. Rocketlane facilitates async and real-time customer communication and collaboration across projects. Visibility, consistency, customer experience, cooperation, and productivity are some of its characteristics. It was introduced in 2020, and its headquarters are in Walnut, California, in the US.

Company details:
Founders:
Deepak Balasubramanyam, Srikrishnan Ganesan, Vignesh Girishankar
Founded:
2020
Based in:
Walnut, California, United States
Website:
Rocketlane
Industries:
Collaboration, Customer Service, Information Technology, Project Management, SaaS
Latest funding:
$18,000,000
Series A
19 January 2022
Total funding:
$21,000,000
Investors
Nexus Venture Partners, Matrix Partners India, 8VC, iSeed, Gokul Rajaram

SessionStack

SessionStack records every (un)predicted user activity to leave no blind spots on product usage, finding new conversion chances, and instantly validating your growth ideas. It does this through its auto-capture features and retroactive data history. From a user's session replay to the segmentation of frequent behaviors, to tracking their trends in charts, and comparing user groups in funnels, SessionStack offers a comprehensive process for digital experience research. Co-browsing and live collaboration tools guarantee immediate customer success. Replaying a session while using development tools speeds up issue reproduction. The SessionStack DXI platform increased the effectiveness of the whole team, leading to quicker product growth.

Company details:
Founders:
Alexander Zlatkov, Lachezar Nickolov
Founded:
2016
Based in:
Sofia, Grad Sofiya, Bulgaria
Website:
SessionStack
Industries:
Analytics, Business Intelligence, Customer Service, Enterprise Software, Product Research, SaaS, Technical Support
Latest funding:
$856,147
Seed
14 January 2022
Total funding:
$1,218,107
Investors
Startup Wise Guys, BrightCap Ventures

Skit

Vernacular.ai is an AI-first SaaS company with the goal of putting an end to unpleasant contact center experiences. By automating contact center inquiries, we assist businesses in improving the customer experience through intelligent voice chats. Our Voice AI-powered call center automation technology, VIVA (Vernacular Intelligent Voice Assistant), aids businesses in streamlining contact center operations and enhancing customer experience and engagement. With the aid of our voice recognition engine and natural language understanding technology, you can now always have conversations that sound human and improve the efficiency of your self-service.

Company details:
Founders:
Akshay Deshraj, Manoj Sarda, Sourabh Gupta
Founded:
2016
Based in:
Bangalore, Karnataka, India
Website:
Skit
Industries:
Artificial Intelligence, Call Center, Customer Service, Internet, Internet of Things, Machine Learning, Natural Language Processing, SaaS, Software, Speech Recognition
Latest funding:
$23,000,000
Series B
1 September 2021
Total funding:
$28,100,000
Investors
LetsVenture, Kalaari Capital, Veda VC, Westbridge Capital, Exfinity Venture Partners

Spiral

Spiral is a software firm that specializes in developing AI-based solutions for reading client comments.

Company details:
Founders:
Andrew DiLosa, Elena Zhizhimontova
Founded:
2018
Based in:
Seattle, Washington, United States
Website:
Spiral
Industries:
Artificial Intelligence, B2B, Customer Service, Machine Learning, SaaS
Latest funding:
$1,250,000
Seed
11 November 2022
Total funding:
$3,795,000
Investors
Techstars, Alumni Ventures, Kevin Mahaffey, Ascend, Bezos Expeditions

Supportbench Services Inc.

Supportbench is a customer service platform that helps companies deliver an amazing customer experience. Supportbench unlocks the potential of support teams by giving them a canvas to create and execute their vision of how best to support their customers.

Company details:
Founders:
Eric Klimuk, Hussein Kurji, Nooshin Alibhai
Founded:
2015
Based in:
Vancouver, British Columbia, Canada
Industries:
B2B, Customer Service, Knowledge Management, SaaS, Technical Support, Ticketing
Latest funding:
$1,471,898
Seed
6 May 2022
Total funding:
$1,471,898
Investors
Liquid 2 Ventures, N49P, StandUp Ventures, Badhouse Ventures

Talkdesk

Talkdesk offers an enterprise contact center platform that allows companies to make the customer experience a competitive advantage. With its performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity, and cost savings. Over 1,400 innovative enterprises around the world, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions. The San Francisco, California-based company was formed by Cristina Fonseca and Tiago Paiva in 2011.

Company details:
Founders:
Cristina Fonseca, Ricardo Felix, Tiago Paiva
Founded:
2011
Based in:
San Francisco, California, United States
Website:
Talkdesk
Industries:
Cloud Computing, CRM, Customer Service, SaaS
Latest funding:
$230,000,000
Series D
12 August 2021
Total funding:
$497,450,000
Investors
500 Global, Viking Global Investors, Franklin Templeton Investments, Top Tier Capital Partners, Salesforce Ventures

Totango

Totango is a customer success company that develops a platform to track customer engagement and referrals. It is an enterprise customer success solution that enables companies to align around their customers to increase loyalty and customer lifetime value. Its solution connects all customer information so companies can proactively and intelligently engage with their customers to drive adoption, retention, and expansion.

Company details:
Founders:
Guy Nirpaz, Omer Gotlieb, Oren Raboy
Founded:
2010
Based in:
Redwood City, California, United States
Website:
Totango
Industries:
Analytics, Customer Service, Information Technology, Internet of Things, SaaS
Latest funding:
$100,000,000
Series D
29 September 2021
Total funding:
$146,600,000
Investors
InterWest Partners, Great Hill Partners, Benhamou Global Ventures, Pitango VC, Grayhawk Capital

Tuvis

Tuvis (formerly Whatslly) is the first comprehensive platform connecting individual and business WhatsApp with Salesforce, enabling the messaging service to play a critical role in engaging customers. It leverages AI-based routing technology to enable customers to start 1:1 WhatsApp chats with real agents based on their interests, language and history. For agents, it provides an Agent UI that shows the contact's​ data and enables them to instantly create new leads and copy chats into Salesforce directly from WhatsApp. Provided as a SaaS solution with zero-touch onboarding and operating processes.

Company details:
Founders:
Deborah Palacios, Yanir Calisar
Founded:
2019
Based in:
Tel Aviv, Tel Aviv, Israel
Website:
Tuvis
Industries:
CRM, Customer Service, Direct Sales, Enterprise Software, Internet, SaaS, Sales, Software, Technical Support
Latest funding:
$11,000,000
Seed
23 November 2021
Total funding:
$11,000,000
Investors
GTMfund, Zeev Ventures, Base Partners, Sergio Fogel

Twixor

The world has changed. Enterprises are re-imagining customer engagements on social and messaging channels preferred by their customers, thereby enabling structure in an inherently unstructured medium. We enable business transactions over instant messaging and traditional digital channels. We orchestrate end-to-end fulfillment via digital customer journeys, powered with intelligent business process automation, across banking, financial services, insurance, healthcare, retail, logistics, travel, and other industries. Conversational flows where customers choose their service, intent-driven communications via AI/NLP (natural language processing) engines, seamless transfer to live agents where human intervention is required, dynamic rich cards to improve user experience – all enable hyper-personalization, elevate customer experience, improve customer loyalty, increase revenue, and lower both customer acquisition and service costs. Twixor is headquartered in Singapore, with offices pan-India, and serving a global client base, several of who are in the Fortune 500. Using patented technology, Twixors’ low-code no-code omnichannel messaging and intelligent automation platform enables enterprises with customer acquisition, engagement and transaction solutions over all traditional digital (websites, SMS, email, QR codes) and new instant messaging channels (WhatsApp, FB Messenger, RCS, Telegram and more). We invite you to join us on this journey of accelerated digital transformation.

Company details:
Founders:
Ashok Anand
Founded:
2013
Based in:
Singapore, Central Region, Singapore
Website:
Twixor
Industries:
Artificial Intelligence, Customer Service, Intelligent Systems, Messaging, Natural Language Processing, SaaS, Software
Latest funding:
$2,400,000
Series A
15 December 2021
Total funding:
$2,780,000
Investors
The Chennai Angels, Axilor Ventures, Season Two Ventures

Ushur

Ushur is a cloud-based automation platform that automates service workflows in both the backend process and conversational interfaces.The company develops intelligent automation solutions that include, Ushur Virtual Customer Assistant, smart technology that automates proactive member, claimant, agent, or broker communications across virtually any channel, reaching out to customers, understanding what they need, and automatically taking the next steps; Ushur SmartMail, a software that allows insurers to process high-volumes of the customer, agent and broker email automatically, allowing carriers to respond faster and efficiently; Ushur Flowbuilder, the web-based no-code builder allows claims, broker services, and customer support teams to build, deploy and track rich digital engagements that improve business agility and the customer experience while minimizing the burden on IT. By leveraging the company's Robotic Process Automation (RPA) and Language Intelligence Service Architecture (LISA), insurance companies can accelerating capital and time-intensive processes like claims, customer support, billing, and enrollment to digitally transform service workflows.

Company details:
Founders:
Henry Peter, Simha Sadasiva
Founded:
2014
Based in:
Santa Clara, California, United States
Website:
Ushur
Industries:
Artificial Intelligence, Cloud Management, Customer Service, Information Technology, Internet, Machine Learning, Natural Language Processing, SaaS, Software
Latest funding:
$5,000,000
Series B
9 February 2021
Total funding:
$42,000,000
Investors
Plug and Play, 8VC, Third Point Ventures, Iron Pillar, Aflac Global Ventures

Watchity

The audiovisual platform for business is called Watchity. With features like invites, registrations, email reminders, audience engagement, and video analytics, brands and businesses of all sizes use Watchity to produce and broadcast expert live content for webinars, hybrid events, social media, and more. The engaging content, audience involvement through the most effective channel, and conversion of audience engagement into business outcomes make Watchity-powered events stand out.

Company details:
Founders:
Albert Rodes
Founded:
2015
Based in:
Barcelona, Catalonia, Spain
Website:
Watchity
Industries:
Content Marketing, Customer Service, Digital Marketing, Digital Media, Event Management, SaaS, Video Streaming
Latest funding:
$605,447
Seed
11 June 2021
Total funding:
$1,812,399
Investors
Wayra, ENISA, EASME - EU Executive Agency for SMEs, Sputnik Capital, The Investors Club

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