SaaS startups have become the darling of Venture Capital investors, especially in the Electronics industry. Over the past decade, software has proverbially “eaten the world” and SaaS companies have scaled to become unicorn corporations in staggering amounts of time.
In this article, we are examining 3 VC funded SaaS startups in the Electronics industry.
A B2B software as a service (SaaS) firm focusing in remote help is called Help Lightning. It offers next-generation video collaboration services that let professionals from a firm remotely collaborate with anybody in need of assistance, anywhere in the world. With the help of the company's cloud-based solution, challenging issues may be resolved while real-time communications are improved. These capabilities include the combining of two video feeds and the usage of 3D annotation. Installation, examination, instruction, service, and repair of sophisticated items and equipment are all done with Help Lightning. Customers get instant performance benefits thanks to Help Lightning, such as higher first-time repair rates, fewer truck rolls, more staff capacity, and higher end-user satisfaction while increasing service revenue and profit.
Operata is a cloud contact center platform for managing the agent and customer experiences. We all adore cloud contact call centers' versatility and strength. However, the advantages create additional complications. Your Agents are now farther away from your customers than ever thanks to technology. and with various network layers, providers, security, software, OS, and other factors. More dependencies, less visibility, and almost no control are present. How do you know what needs work? Operata was created as a result. It is for managers, IT teams supporting them, and contact center employees. Operata gathers high-quality data from each agent for every second of every call, then uses machine learning to continuously analyze it. Smart diagnostics are then used to dynamically move calls, switch channels, or provide agents with in-the-moment solutions, like checking their network connectivity or headset, along with intelligent visuals, reports, notifications, and the data they need to quickly identify and fix problems. It keeps enhancing the standard of living for both your agents and your clients.
Switchee was founded out of INSEAD business school in 2015 and is headquartered in London. It is now the market leader in social housing IoT, servicing many of the largest housing associations in the UK. The company helps large residential landlords to better manage their property portfolio, using technology to identify maintenance issues, reduce fuel bills and improve communication with residents. For every £1 invested in Switchee services, the landlord saves £2 and puts £2 back into the pocket of their resident. Switchee has reimagined the way landlords interact with residents and manage their homes. Their services ensure that landlords have the information they need to eliminate fuel poverty, damp and mould as well as heating & ventilation failures. Switchee is primarily a software and insights business, but to access this real-time data, they reinvented a ubiquitous household object – the thermostat. They have created an internet connected product that reduces energy bills, acts as a two-way communication platform with the resident and collects environmental data that drives an insights engine, landlord dashboard and API.