SaaS startups have become the darling of Venture Capital investors, especially in the Technical Support industry. Over the past decade, software has proverbially “eaten the world” and SaaS companies have scaled to become unicorn corporations in staggering amounts of time.
In this article, we are examining 5 VC funded SaaS startups in the Technical Support industry.
A web platform called Cohere provides services including live streaming, various conversations, real-time coaching, and user issue monitoring.
SessionStack records every (un)predicted user activity to leave no blind spots on product usage, finding new conversion chances, and instantly validating your growth ideas. It does this through its auto-capture features and retroactive data history. From a user's session replay to the segmentation of frequent behaviors, to tracking their trends in charts, and comparing user groups in funnels, SessionStack offers a comprehensive process for digital experience research. Co-browsing and live collaboration tools guarantee immediate customer success. Replaying a session while using development tools speeds up issue reproduction. The SessionStack DXI platform increased the effectiveness of the whole team, leading to quicker product growth.
A Saas-Enabled Talent Marketplace for Inside Sales is called SquadStack. By fusing the power of artificial intelligence, technology, and human knowledge, SquadStack makes skilled labor available to anyone, anywhere. This allows organizations to expand with higher conversions, speed, accuracy, flexibility, and affordability.
Supportbench is a customer service platform that helps companies deliver an amazing customer experience. Supportbench unlocks the potential of support teams by giving them a canvas to create and execute their vision of how best to support their customers.
Tuvis (formerly Whatslly) is the first comprehensive platform connecting individual and business WhatsApp with Salesforce, enabling the messaging service to play a critical role in engaging customers. It leverages AI-based routing technology to enable customers to start 1:1 WhatsApp chats with real agents based on their interests, language and history. For agents, it provides an Agent UI that shows the contact's data and enables them to instantly create new leads and copy chats into Salesforce directly from WhatsApp. Provided as a SaaS solution with zero-touch onboarding and operating processes.